Support

The habi Matter Wireless Room Thermostat Kit is compatible with many central heating systems, including

• Combi, System and Traditional Boiler set ups
• Heat Pumps, Direct control of zone valves, Circulation Pumps and Electric/IR heaters

We always recommend checking with a qualified installer first. 

If you have specific requirements, please contact our support.

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No, the kit is ready to be installed and setup. The Boiler Receiver has a Thread Border Router built in. 

Yes, you can control habi devices with Amazon Alexa, Google Home/Google Assistant, Apple Home and Samsung SmartThings

Matter is a smart home technology that helps different devices from various brands work together smoothly, making it easier to control everything in one place.

Learn more here

Thread is a smart home technology that creates a fast, reliable, and energy-efficient network, helping different devices connect and communicate smoothly.

Learn more here

1. Ensure your mobile phone is connected to a 2.4GHz Wi-Fi network. 
2. Ensure you grant Bluetooth permission to the app. The device supports BLE version 4.2 or later. 
3. Ensure you grant location permission to the app.

Matter calls smart devices “accessories” to keep things simple and consistent across different brands. Since Apple HomeKit already uses this term, Matter adopted it to make smart home setup easier for everyone.

Some Wi-Fi router may have an option to create a separate Guest SSID or IoT SSID, it is not recommended to use these as some network/port settings may cause problems commissioning matter devices. 

If you need to link the device to a third-party Matter app after setup in the habi app, you will need to use the QR code or numeric code from the habi app. To find the code:

1. Open the habi app. 
2. Select device > setting (3 dot icon) > Matter Pairing Mode 
3. Use third-party Matter app to scan QR code or enter numeric code manually

When connecting to a third-party app after setup in the habi app – please do not use the Matter QR code located on the habi device, as this code is only for connecting to the habi app. 

General troubleshooting

1. Close the habi APP
2. Power cycle your Wi-Fi router,  
3. Reboot your mobile phone to clear the app cache.
4. Follow the habi user manual to reset the accessory. 
5. Configure the accessory again.

If issue still exists

1. Go to Wi-Fi router configuration page and disable the 5Ghz access point 
2. Ensure your mobile phone is connected to the 2.4Ghz Wi-Fi  
3. Follow the user manual to reset the accessory. 
4. Configure the accessory again.

General troubleshooting

1. On your iPhone, navigate to the Settings-> General-> Matter accessories-> Remove 
2. the habi device from the list.
3. Reboot your iPhone to clear the app cache.
4. Follow the user habi manual to reset the accessory.  
5. Configure the accessory again.

If issue still exists

Based on user feedback and our testing, some pairing failures may be related to the Apple Home app or iCloud data. To resolve this, follow the steps below:

1. Reset the device according to the habi user manual.
2. Create a new Home in the Apple Home app, for example, “My New Home”.
3. Switch your Home to “My New Home” and try to add the device.
4. If the device is successfully added, delete the “My New Home”.
5. Do not reset the habi device, and try to add the device again by scanning or manually inputting the code in your Primary Home. The chances of adding the device will be relatively high.

Important notice: 

We are aware a recent Apple iOS update sometimes may cause Matter devices to fail commissioning. Alternative method – Use an Android phone or tablet with the habi app to commission your habi devices, then you can switch back to your iOS to control habi devices. If you require support, please contact us.

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This is likely a miscommunication from the Apple Cloud Server when commissioning. Click “OK” to move forward with commissioning.

All habi devices are Matter certified by the Connectivity Standard Alliance. 

If you experience problems commissioning your habi device through Matter on iOS, please wait 48 hours allow the Apple HomeKit database to download, and then try again.